Help Centre

Allergies are set per person, not per household, because they usually differ between people.

1. Open your household setup, or tap Start New to begin a new plan.
2. For each member, select their allergens from the list.
3. Use the free-text field for anything not listed — it matches against ingredient names.

Recipes containing any household member's allergens are removed from everything you browse: the discovery rails, search, community recipes and meal selection.

It means the recipe contains an ingredient that resembles one of your declared allergens without being tagged as one — "fish sauce" against a fish allergy, for example.

We show it rather than hiding the recipe because we would be guessing either way, and pretending to be certain would be worse. Open the recipe and read the ingredients before deciding.

Usually one of these:

• The allergen is in an ingredient that does not name it, so it was not detected.
• The allergy is recorded on a different household member, and you are viewing a plan for someone else.
• The recipe was published with an incomplete ingredient list.

Please report it with Report — that is how we find and fix these.

Try these in order:

1. Make sure you are online, then close the sign-in sheet and try again.
2. If the sheet opens and does not return, force-close the app and reopen it.
3. If you have more than one Google account, check you chose the one you signed up with — an account created with Google is separate from one created with the same email and a password.
4. Update to the latest version.

Still stuck? Email contact@creart-tech.com with your device model and OS version.

You should only see profile setup once, when you first create an account. Being asked again is a bug — please tell us.

Setting up a household is different and does recur: it runs whenever you start a new plan, so you can change who is eating. That is expected.

Settings → Profile. Your display name and photo appear beside any recipe you publish, so choose something you are happy being seen publicly. Editing them never restarts onboarding.

Settings → Delete account.

This closes your account, and removes your email, name and household details.

Two things to know:

• Credit and payout records are kept — tax rules require it — but without your name or email attached.
• Recipes you published may stay visible, shown as from a deleted account, because other people may have them in their plans. Email us and we will remove them.

If a withdrawal is still processing, it has to finish before the account can be deleted. The app will tell you.

• Free ($0) — meal planning and grocery lists for one person. Includes ads.
• Pro ($5.99/month) — community recipes, earning and withdrawing credits, no ads.
• Premium ($7.99/month) — everything in Pro, plus planning for a household of several people.

Subscriptions are billed by Apple or Google, so cancellation happens there — not in One Meal.

• iPhone — Settings → your name → Subscriptions → One Meal → Cancel.
• Android — Play Store → profile → Payments & subscriptions → One Meal → Cancel.

Deleting the app does not cancel a subscription. You keep paid features until the end of the period you have already paid for.

Refunds are handled by the store that billed you, under its own policy — we cannot issue them. Request one through Apple or Google Play's order history.

If the store declines and you think there are grounds, write to us.

1. Open Settings → Restore purchases.
2. Check you are signed in with the same store account that made the purchase.
3. Force-close and reopen the app.

If it still shows Free after a few minutes, email contact@creart-tech.com with your store receipt.

• 5.5 credits when another member cooks a recipe you published.
• 25 credits when someone you referred becomes a paying subscriber.
• 25 credits each month you hold a paid plan.

100 credits are worth $1.00 when withdrawn. Cooking your own recipe earns nothing, and a single recipe can earn from at most 500 uses in a month.

All of these have to be true:

• You have at least 2,500 credits ($25.00).
• Your email address is verified.
• You have finished identity verification with Stripe and payouts are enabled.

Set this up in Settings → Payouts. Stripe collects your identity and bank details directly — we never see them.

Possibly. Money you withdraw may count as taxable income where you live. We do not withhold tax from payouts, so reporting and paying it — including filing your own returns — is your responsibility. We cannot give tax advice; if you are unsure, speak to a qualified tax professional.

If the amount you withdraw reaches the threshold at which tax reporting is required, we or our payout processor may need to collect a taxpayer identification number — for most people in the United States, a Social Security number — before further payouts can be made. It is used only for tax reporting, and payouts may be paused until it is provided.

If you see "Payouts are not enabled for this environment yet", that is on our side, not yours — payouts are still being switched on. Nothing is wrong with your account, and credits you have earned are safe in your balance.

Otherwise, check your email is verified and try again on a stable connection.

Every credit and debit is recorded individually, so a balance can always be traced. Open Wallet to see the history.

Credits appear when someone finalises a plan containing your recipe, not when they merely view it. If the history still does not add up, email contact@creart-tech.com — the underlying record is authoritative and we will reconcile it.

Categories are filtered by your household's allergies first, so a restrictive profile legitimately shows fewer recipes. Categories with nothing left after filtering are hidden entirely rather than shown empty.

Recipe times and nutrition also vary by source — some recipes have no cook time recorded, so they cannot appear in a time-based category.

Pull to refresh on the Meals tab, which reloads the catalogue. If a meal is still missing after that, tell us which one — we would want to know.

Meals → + Submit, on a Pro or Premium plan.

List every ingredient — including oils, sauces and garnishes. Other people's allergy filtering depends on your list being complete. See the Community Guidelines.

Because we could not get a real price for it, and we would rather say so than show you a number we made up. Your basket total then covers only the items we could price, and the app says how many are missing.

Connecting a store, where available, improves coverage considerably.

Prices in the app are estimates for planning. They can differ because:

• Retailer data lags behind shelf prices, and prices vary by store.
• Tax, deposits and fees are not included.
• Packages come in fixed sizes — a recipe needing two tablespoons of oil still means buying a bottle.

The price at the register is always the retailer's.

Only to find nearby stores and show their prices, and only while you are using the app. There is no background tracking and no location history.

You can decline. Grocery pricing then uses a store you pick manually, or shows prices as unavailable.

Quantities of the same ingredient across recipes are combined into one line. If two lines look like the same thing under different names — "spring onion" and "green onion" — send us a screenshot; that is a matching gap we can fix.